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Terms and Conditions of Purchase of Services  

Online Course

In order to purchase an online course you must provide the required information and pay the amount specified.  You must ensure that all information provided is complete and accurate.

 

Access will only be granted to the course when payment has been received in full. You will receive a confirmation of payment by email and will receive all access details no later than 24 hours prior to the course starting.

 

You must provide a fully functioning email address and it is advisable to add claire@youronelife.co.uk to your address book in order to ensure you receive all course-related emails. Your email address will only be used for the purposes of the course, and will not be passed on to third parties to use.   

It is your responsibility to ensure you have a strong, reliable internet connection in order to receive the course at the intended quality. 

 

If you are unable to participate live, the recording will be made available to you no later than 24 hours after the end of the broadcast. 

All course materials are protected by copyright, are for your use only, and may not be copied or shared without the express permission of YourOneLife. 

Money back guarantee: You may cancel your place and receive a full refund any time up to the day before the second session, to give you the chance to try it. After this no refunds will be given for any reason except if the course cannot be delivered. 

Personal Training and Coaching  

The client understands that they are paying the coach for their services as outlined in their agreement. For 5 session packages no refunds will be given. For 10 session packages, in the event of the client wishing to cancel, 5 sessions’ notice must be given.

 

The coach will deliver their sessions and advice to the best of their ability, will be registered with REPs, and will respect all applicable UK laws and the REPs Code of Conduct at all times.

 

The client agrees to make all payments by the due date. 

 

Payment Terms

  • Pay as you go clients: payment for each appointment due upfront to secure booking.

  • Package clients: agreed regular fee payable before first session begins.

  • No further appointments will be booked or honoured and support service between appointments will be withdrawn if any payments are outstanding.

 

Cancellation Policy

  • Missed Appointments or less than 24 hours’ notice to cancel: client will lose the session

  • More than 24 hours’ notice: appointment will be rearranged.

Tel: 01304 214849

Mob: 07761 422647